Older people

Dementia care in hospitals

The quality of dementia care in hospitals has featured in many newspapers. The Times reported that campaigners have said, “Patients with dementia are staying too long in hospital and receiving ‘disgraceful’ care that worsens their condition.” The Daily Telegraph said that “one in three never go back to their own homes and are discharged to a nursing home instead.”

The news stories are based on a report from the Alzheimer’s Society, which surveyed a large number of carers, nursing staff and nurse/ward managers on the quality of care given to people with dementia. Although the report gives the current opinion of a broad cross section of these groups of people, it cannot be considered a consensus. The figures that have been quoted by the newspapers should also be considered as the collective opinion of those surveyed.

However, the people who were surveyed are among the most experienced in the care of people with Alzheimer’s, and their overwhelming opinion is that hospital care needs to be improved. The society has made several objectives to achieve this aim.

What is the basis for these news reports?

The news stories are based on a report called Counting the Cost , which was commissioned by the Alzheimer’s Society. The charity reports that there are 700,000 people with dementia in the UK and that their care varies considerably. This report is part of the charity’s 'Putting Care Right' campaign, which aims to improve the quality of care for people with dementia.

The Counting the Cost report surveyed 1,291 carers, 657 nursing staff and 479 nurse/ward managers from general wards in hospitals across England, Wales and Northern Ireland. All members of the Alzheimer’s Society (about 21,000 people) were also asked to participate. The ward manager/nurse survey was sent to all ward managers and nurse managers who were identified from two databases.

People who agreed to take part completed questionnaires on the quality of care given to people with dementia. The majority of respondents were from England (91% of carers, 89% of nursing staff and 86% of the nurse managers).

The report also used evidence from national reports, a systematic review of dementia care in hospital general wards, and other published research.

What did the report conclude?

The report is extensive and only a summary of its main findings are presented here:

  • At any one time, a quarter of hospital beds are taken by people over the age of 65 with dementia, and 97% of nursing staff report that they always or sometimes care for a person with dementia.
  • Across England, Wales and Northern Ireland, there is considerable variation in the quality of dementia care on general wards, with some being excellent and some demonstrating neglectful care.
  • 86% of nurse managers said that people with dementia are hospitalised for longer periods than those admitted for similar medical conditions without dementia, and 49% of carers said that the duration of care was longer than expected.
  • 47% of carers reported deterioration in the person’s physical health and 54% reported deterioration in dementia symptoms while they were in hospital.
  • Over a third of people with dementia who were previously living in their own homes are discharged to a care home.
  • 77% of nurse managers and nursing staff said that antipsychotic drugs were always or sometimes used to treat people with dementia in hospital. However, up to 25% of them thought that the drugs had not been appropriately prescribed.
  • 77% of carers said they were dissatisfied with the overall quality of dementia care provided. Key areas of their dissatisfaction were:
    − Nurses not recognising or understanding dementia.
    − Lack of personal care.
    − Patients not being helped to eat and drink.
    − Lack of opportunity for social interaction.
    − Patients and carers not having as much involvement in decision-making as they would like.
    − The person with dementia not being treated with due dignity and respect.
  • Nursing staff had concerns about:
    − Managing patients with challenging or difficult behaviour.
    − Communication difficulties.
    − Not having enough time to spend with patients and provide one-to-one care.
    − Problems with patients wandering around, and not being able to ensure patient safety.
  • The report predicts that supporting people with dementia to leave hospital one week earlier than they currently do could result in savings of at least £80million a year.

Are these opinions widespread?

This report offers a broad cross section of the current opinion of carers and healthcare providers on the state of hospital care for patients with dementia. However, it cannot be considered a consensus as it is not clear exactly what proportion of those professional staff who were asked to participate did so, although the report says that the response level was high.

The report also notes that carers who responded to the questionnaire may have been more likely to have had a bad experience and, therefore, may not represent all carers’ views. Because of these factors, it is difficult to say exactly how representative these figures are of dementia care as a whole in England, Wales and Northern Ireland. Despite this, the report has identified key areas where improvements in care for people with dementia are needed.

Does this mean that hospital care for people with dementia is bad?

Although the survey looks at hospital care, it doesn’t take into account each individual’s situation. For example, various medical and social situations may influence decisions of whether to discharge a person from hospital to their own home or to another place of care. In many cases, it is not until a person with dementia is admitted to hospital that medical and social services become aware of their situation and recognise that they may need additional care. Admission to a care home should not always be assumed to be a bad thing. In some cases, it may lead to an improvement in the care of the person and give them opportunities for increased social interaction and a better quality of life.

In many cases, the medical reason for the person’s admission to hospital (e.g. infection or fall) and the unfamiliar environment may lead to some deterioration in both their physical and mental state. Although the carers’ survey identified many areas of dissatisfaction in the quality of nursing care provided, this should not be assumed to be intentional neglect by the healthcare professionals. Survey responses by nursing staff identify many of the challenges that they face in providing care. Recognition of these challenges provides an opportunity to address these issues.

What does the Alzheimer’s Society aim to do next?

The charity states that it aims to:

  • Gain NHS recognition that dementia is a significant issue and that certain areas of care need to be improved.
  • Reduce the number of people with dementia in the acute hospital setting.
  • Get each hospital to identify a senior clinician to take the lead for quality improvement in dementia.
  • Suggest the formation of specialist older people’s mental health teams to liaise with hospital management.
  • Reduce the use of antipsychotics in people with dementia.
  • Ensure that all patients are assisted in eating and drinking where necessary.
  • Ensure that carers are informed and effective in the care of people with dementia.
  • Involve people with dementia and their carers, family and friends in their care to improve personal care.
  • Start to change the approach to care for people with dementia to one of dignity and respect.

NHS Attribution